Grab Philippines has kicked off its in-car audio and video recording in Metro Manila as part of efforts to
Help protect both commuters and drivers from inappropriate behavior.
The pilot run will run for two to six weeks with 180 GrabCar vehicles allowed to use in-car cameras.
“ As part of our continuous efforts to improve the safety of our services and to better support our users, Grab will be conducting a small pilot study in Metro Manila to assess the effectiveness of in-car audio and video recording in incident prevention and dispute resolution,” the ride-hailing app said.
Grab said passengers would be notified in advance via GrabChat, and would have the option to cancel the booking without any penalty.
“Audio and video recordings will be encrypted and stored securely in Grab’s database for seven days and 10 hours respectively. Recordings will only be accessed by authorized Grab representatives for investigation purposes in the unlikely event of an incident,” it said.
“We hope that this pilot, if proven successful, will bring us even closer to our goal of zero preventable incident on our platform,” Grab added.