By Eileen Mencias
The National Privacy Commission has summoned Grab Philippines to a hearing following concerns raised by a consumer group.
Grab’s data protection officer was directed to appear before the agency on Jan. 15 to
shed light on the ride hailing app’s new security measure which allows drivers to record audio of their rides.
The super app has piloted the video recording feature Monday as a way to ensure the safety of both the passengers and drivers.
Consumer group Laban Konsyumer Inc. formally filed a complaint with the NPC over Grab’s new security feature.
“We understand that Grab designed their new systems as additional security to both drivers and passengers. But to avoid serious breaches of privacy, the commission must ensure that their new system is compliant with the Data Privacy Act and adhering fully to the principles of transparency, proportionality, and legitimate prupose,” said Olivia Khane Raza, head of NPC’s compliance and monitoring division.
NPC ordered Grab to provide its privacy manual, privacy impact assessment reports, and privacy notices for the passenger verification system and the in-car audio and video recording pilot test.
There have been incidents of kidnappings and killings of Grab drivers in the past that have remained largely unsolved.
The latest was in November 2019 when a Grab driver took someone from Marikina to Pasig. Grab’s system showed the car going to Quezon City where the driver was found by bystanders fighting for his life.