It’s been two weeks since the “Mark Nagoyo” scam that affected some 700 BDO clients came to light, but its impact on the industry remains felt to this day.
BDO clients took to social media their frustration about the bank’s online services after learning that the Sy-owned lender has removed Union Bank of the Philippines – where stolen funds were sent to “Mark Nagoyo” accounts – from its partner banks for electronic fund transfers, at least for now.
Bilyonaryo checked the BDO app and confirmed that UnionBank is currently not among the options for InstaPay or PesoNET transfers.
To BDO users, how do you transfer to UnionBank? Wala yung UnionBank sa list this time ng banks for InstaPay. Huhuhuhu
— alonzo struggling MA student era (@alonzodeluxe) December 24, 2021
hindi na makapag transfer from bdo to unionbank???
— e; d-251 🌿 (@seungjinugh) December 23, 2021
For some, it meant an added cost. Their remedy is to transfer the money first to an account in another bank, then remit the money to UnionBank from there –– meaning they pay two fund transfer fees.
“Kasalanan nila pero pinagbabayaran natin,” one user wrote.
Had been expecting BDO and UBP to eventually work this out (resuming online transfers), or BSP to force them to work it out. But it may take a while.
— oli r. (@ohlistic) December 29, 2021
Why block transfer to Union Bank.
Yan yung solution nyo sa kakulangan nyo sa security nyo?
— MonM (@monm_) December 13, 2021
Others do it manually and over the counter.
Sana man lang mayroong public advisory ang BDO na hindi muna pwedeng makapag transfer online from their transfer portal to UBP.
Ang hassle lang to withdraw para i-transfer sa ibang account. #bdo
— Erick Perez Acuña (@erick01284) December 20, 2021
As the popular line of Christopher Lao goes, BDO depositors said they should have been informed.
I can’t transfer from BDO to Union Bank. The timing of it all! A push notif would’ve been nice. Mannn
— Jessica (@jsqtweeting) December 16, 2021