BDO Unibank has countered the allegation of a Tiktok-famous depositor who threatened to transfer banks after claiming to have lost P80,000 in the so called “Mark Nagoyo” hacking incident.
A certain Lizel Tan posted a Tiktok video ranting against BDO’s supposed new terms and conditions, which absolves the bank from liability in case a depositor falls victim to online banking fraud “with or without the client’s participation.”
Tan called the updated terms and conditions a “red flag” and said she will close her BDO account once the bank returns her money. The Tiktok video has gone viral, racking up thousands of views.
The Sy-owned lender, however, said it hasn’t received any complaint from Tan about her supposed missing deposit.
“BDO’s record does not show that Lizel Tan informed the Bank of her losses in the recent fraudulent incident. We welcome her to contact us so we can look into her concern,” the bank said.
“The standard requirement for banks is extra-ordinary diligence. However, the bank cannot be faulted under these circumstances unless it is proven that the bank had been negligent,” the bank added.
BDO earlier vowed to reimburse the money lost by around 700 clients victimized by the hacking incident following a thorough verification process.