Several small restaurants are allegedly ending their partnership with FoodPanda because of its alleged slow remittance of their profits and the steep fees supposedly charged by the delivery app.
Antipolo-based fried chicken and breakfast food joint Mama Dith’s burst the bubble on FoodPanda, explaining why it stopped accepting orders via the app since December.
“Napansin niyo siguro since last December 2021 ay lagi kami naka-close sa napakagaling na #FOODPANDA. SO ETO NA NGA… Dahil ‘yan sa hindi nila PAGREMIT NG SALES ko nung NOVEMBER,” the page explained in a now-viral post with over 17,000 shares on Facebook.
Mama Dith’s said FoodPanda used to remit payments over a two-week period but now, the company has even failed to cascade earnings for two months after running into an issue.
“Grabe, ‘no? Sa GRAB, araw-araw sila nagreremit samin (Go Grab!). Bakit niyo nga ba tinatabi nang 2 weeks pera namin. Bangko yarn?,” Mama Dith’s added, noting that FoodPanda also imposes a hefty cut from each sale.
“Diba nga, ‘partners’ daw kami? Eh bakit pag kaming mga vendors ang may problema sa app or remittance nila, through email or chat lang sila pwede i-contact? Pero pag sila may problema sa amin, aba, kung makatawag at demand, grabe! At kapag nadetect pa na nakaclose store mo, talagang kukulitin ka sa mga automated calls,” it added.
The restaurant said it managed to receive its profits from FoodPanda after lodging a complaint with the Department of Trade and Industry (DTI) against FoodPanda.
“Ilang beses namin sila in-email at chinat sa chat support platform for almost two months. Laging sagot ‘iimbestigahan’ daw nila. Buti na lang recently naisipan ko isama sa email yung DTI. Ayun, binigay agad nila! Akalain mo yun!? Takot sila sa DTI pero sa vendors WALA SILANG PAKE!,” it added.
“Kaya tuluyan na rin namin ititigil ang ONE-SIDED ‘partnership’ kuno sa FOODPANDA. Kawawa ang small business owners.”