Berjaya Hotel Makati has made a 180-degree turn a week after decrying the closure order issued by Makati Mayor Abby Binay following the quarantine breach of its guest, now infamously known as the “Poblacion Girl.”
In a two-page letter seen by Bilyonaryo, hotel manager Gladiolyn Biala asked Binay to overturn the shutdown, saying Berjaya has learned its lesson over the violation of its guest, Gwyneth Chua.
“With utmost sincerity we are writing this letter to express two concerns. First and foremost, our deep regret and sincere apology for the Jan 6, 2022 press release which we realized was not helpful to the current situation,” Biala said in her e-mailed letter.
“It also sounded uncooperative with government authorities, particularly Makati City Hall, which was not our intention. That press release was removed the next day,” she added.
A contrite Biala appealed to Binay’s “kindness and forgiveness” on the matter, saying Chua’s escape from the hotel was an isolated incident.
“We would like to appeal for your understanding and support regarding the isolated case of a guest who skipped her quarantine. This was isolated as it was just one among the 146,000 quarantine guests we served during these two years of pandemic,” the hotel manager said.
She then explained that Chua slipping out was due to the hotel only having two personnel on duty when she left the property at “close to midnight.”
“With still so much to say but wanting to bother you no further, may we humbly and respectfully seek your kind understanding and forgiveness. We work with sincerity and integrity to sustain our families and to do our job well. We have learned our lessons and have made/put in place everything necessary to prevent its repeat,” Biala added, hoping to restore employees who were displaced by the shutdown.
The Berjaya executive also asked Binay if she would be willing to meet in person so that she can directly convey the hotel’s “heartfelt apology.”