GCash blocks over 900K fraud accounts in Q1

GCash blocks over 900K fraud accounts in Q1

Leading mobile wallet GCash, in partnership with the National Bureau of Investigation and the Philippine National Police blocked over 900,000 users due to suspected fraud.

GCash has been working closely with the NBI-Cybercrime Division and the PNP Anti-Cybercrime Group in preventing scams and other illegal activities and apprehending any guilty parties.

The e-wallet giant also ensures strict compliance with the guidance of the Bangko Sentral ng Pilipinas and the Anti-Money Laundering Council.

“It is crucial that we work together to protect the platform against fraud. As we continue to bolster our security system, we are also counting on the support of our customers and ask that they be vigilant against online scam,” GCash president and CEO Martha Sazon said.

To protect their accounts, GCash warned customers against sharing their MPIN or one-time password (OTP).

The e-wallet said scammers often pose as a GCash representative or a friend in an attempt to get a user’s OTP, while some scammers use similar-looking phishing sites to ask customers to verify or log-in.

When asked to verify or log-in, GCash urged users to only do so on the app.

GCash reiterated that it would never send any personal message to address concerns, which is why it advises users to only go to official GCash channels for all concerns.

It is likewise encouraging users to report fraud through the newest beta chatbot, Chat with Gigi.

Reported fake pages are taken down within 24 hours.


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